AUDAustralian owned & operated
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AUDFAQ's
Find answers to commonly asked questions about our research compounds, ordering process, and general guidelines to support your understanding.
GETTING STARTED
Research Use & Compliance
No. All compounds are supplied strictly for in-vitro laboratory and analytical research use only. They are not intended for human or veterinary consumption, and we make no therapeutic, diagnostic, or clinical claims.
No. We do not provide preparation protocols, concentration guidance, or application instructions. Researchers are expected to possess the necessary qualifications and employ their own validated laboratory methodologies.
Buyers are solely responsible for ensuring lawful use, proper handling, and compliance with all local, state, federal, and international regulations regarding import, possession, and use of research compounds.
We provide detailed research overviews for our key peptides:
What Is Retatrutide? - Triple-agonist metabolic peptide
What Is BPC-157? - cellular repair and tissue-response research peptide
What Is TB-500? - Thymosin beta-4 fragment
What Is GHK-Cu? - Copper peptide for dermal research
For general information, visit our Research Peptides Guide.
Research peptides occupy a complex regulatory space in Australia. Many compounds are not scheduled substances and are legally purchasable for legitimate in-vitro research purposes. However, it is the buyer's sole responsibility to verify the legal status of any compound in their jurisdiction before purchasing. Solatide Biosciences supplies products strictly for laboratory research use and makes no representations regarding the legality of any compound for any specific use case. If in doubt, consult a qualified legal or regulatory professional.
Product Information & Storage
Lyophilisation is a freeze-drying process that removes water from a sample while preserving its molecular structure. We supply peptides as lyophilised powders because it increases stability and structural integrity during transit and storage.
Reconstitution is a standard laboratory technique where lyophilised (freeze-dried) powder is dissolved in a suitable solvent to create a liquid solution for analytical testing. This is a common practice in research laboratories when working with peptide reference standards. Solatide Biosciences does not provide reconstitution protocols, as our products are supplied strictly for in-vitro research purposes.
Variations in visual appearance of lyophilised powder are normal and do not affect mass or quality. Depending on the vacuum sealing process and transit movement, the compound may appear as a solid "puck," loose powder, or thin film coating the glass. The total verified mass remains exactly as stated on the label.
Product images, vial photographs, and documentation images displayed on the website are representative only. Cap colour, stopper colour, vial shape, label layout, and other cosmetic packaging details may vary by batch, supplier update, or laboratory sample presentation. Customers should rely on the product title, labelled quantity, batch reference, and supplied documentation rather than cosmetic packaging details alone.
Before reconstitution (lyophilised powder form), store vials away from direct sunlight. For long-term preservation, store in a laboratory freezer at -20°C. For short-term storage, a laboratory refrigerator at 2°C to 8°C is acceptable. Products are stored and dispatched according to internal handling procedures for research materials. No specific cold-chain, ice-pack, or transit stability assumption should be inferred unless expressly stated for the relevant product or order.
Yes, we supply laboratory diluents including bacteriostatic water. These are provided strictly as solvents for lyophilised research materials.
Lyophilised peptides are highly stable in their powder form. When stored correctly at -20°C and away from direct sunlight, lyophilised compounds can maintain structural integrity for an extended period. Solatide Biosciences does not make specific shelf-life claims for individual products — researchers should refer to available batch documentation and apply their own validated storage and handling protocols.
Documentation & Quality
Yes. Selected product-level COAs or laboratory documentation may be available on relevant product pages or via our COA & Lab Testing page. Documentation availability, scope, and format vary by product and by testing cycle.
Yes. Every production batch undergoes post-manufacturing quality control by the manufacturer before dispatch. This includes HPLC analysis, mass spectrometry, and purity assessment as standard, and may additionally include residual solvent testing, sterility testing, endotoxin testing, amino acid analysis, and other internal release checks depending on the product and batch. These manufacturer QC records are not available for external request.
Yes. We are committed to transparency in product quality. Selected products or batches may be supported by independent third-party laboratory documentation from recognised external laboratories. Available reports may include testing from laboratories such as Janoshik, Chromate, and Freedom Diagnostics, depending on the product and batch. Documentation availability and testing scope vary; the presence of one report type should not be interpreted as confirmation that every possible test panel was performed for that batch.
Where available, documentation is displayed on the relevant product page and should be reviewed before purchase. Documentation availability, scope, and format vary by product, batch, and testing cycle. If a product page does not display a specific report, customers should not assume that the same testing panel has been completed for that batch.
Yes. Customers may arrange independent third-party testing at their own cost. Any testing arranged by the customer is the customer's responsibility, including laboratory selection, handling, and chain-of-custody after delivery.
Available third-party documentation may include purity and identity testing from independent analytical laboratories, depending on the product, batch, and testing cycle. Published documentation is shown on relevant product pages where available.
Orders & Shipping
Orders are dispatched from our facility in Melbourne, VIC, Australia.
We ship across Australia with free express shipping on all orders over $300 AUD. Orders under $300 AUD have shipping costs calculated at checkout. We also ship internationally — please note that international orders affected by customs delays, seizure, or regulatory action are not eligible for refund or replacement, and it is the buyer's responsibility to ensure compliance with local import regulations. See our Shipping Policy and Terms of Service for full details.
If your order is delayed, contact support through Telegram or email and include your order details so we can assist.
Orders are typically processed within 1–3 business days unless otherwise stated. Tracking information is provided after dispatch is confirmed.
Tracking details are sent by email once dispatch has been confirmed.
If your order is delayed, contact support through Telegram or email and include your order details so we can assist.
No. Lyophilised compounds are highly stable and designed to withstand standard ambient temperatures during transit. While long-term storage requires cold temperatures, the brief duration of standard shipping will not degrade the molecular integrity of lyophilised powder. No specific cold-chain, ice-pack, or transit stability assumption should be inferred unless expressly stated for the relevant product or order.
You can subscribe for restock alerts by email or join the Telegram channel for important product and availability updates.
Refunds & Returns
No. Due to the sensitive nature of lyophilised research compounds, we do not accept returns or offer refunds for "change of mind" or buyer's remorse. Once a product leaves our facility, we can no longer verify its environmental exposure or structural integrity. All sales of laboratory reagents are final, subject to your rights under applicable consumer protection laws and any other applicable non-excludable law.
If your order suffers physical transit damage (compromised glass vials), contact us within 48 hours of delivery. Provide your order number and clear photographic evidence showing both the damaged product and shipping packaging. Once verified, we will arrange your choice of full replacement or full refund. Nothing in this policy excludes rights that cannot be excluded under applicable consumer protection laws.
No. It is the buyer's responsibility to ensure that purchase, importation, and possession of research compounds comply with local, state, and national laws. We will not issue refunds for orders delayed, seized, or destroyed by customs authorities, except where required by applicable law.
If tracking indicates successful delivery but you cannot locate the parcel, check with neighbours or your local post office first. We are not liable for stolen packages or incorrect delivery addresses, but we will investigate with the courier to help locate missing parcels.
Contact & Support
Contact us via Telegram or email. We do not provide phone support. Our support team can assist with stock availability, order tracking, and damaged shipment claims.